Frequently Asked Questions

How long will it take to receive my purchase?

We carry a large amount of stock and aim to despatch your order on receipt, however we will keep you informed of the progress of your order throughout.

What if I find that my purchase is unsuitable?

We offer returns on goods puchased, however, due to the personal nature of the products, there are exceptions. Please see our refunds policy for full terms.

How long will my wig/hairpiece last?

Just like any accessory, ie a pair of shoes or a hat, your hairpiece will not last forever, and if you intend to wear it daily, it is recommended that two pieces are purchased so that they can be alternated. Proper care of your hairpiece will give maximum life expectancy and each wig comes with full manufacturers instructions on how to do this.

Can I sleep in my wig?

It is possible but the friction caused from rubbing against a pillow whilst asleep can cause matting and tangles, we therefore recommend that you do not sleep in your wig. We sell comfortable towelling turbans (see accessories page) that are an ideal alternative to sleep in.

How do I get more information on a product?

Each product is displayed on our web site with a full description and information on the colours that it is available in. However, if you do require further information please do not hesitate to contact us via e mail or post( see contact us).

How should I store my wig?

Ideally your hairpiece should be stored on a wig stand, these are available for you to purchase on our accessories page.

Is paying by credit/debit card safe?

Yes, it is safe to pay credit/debit card over the Internet.

The information you send will be encrypted. This means that nobody can read it as it travels across the internet.

We will receive your credit details using a secure server. Website addresses will usually begin "https://" - the address for a secure site will always begin with "https://". This means the transaction is encrypted between your machine and the authority's server.

Once your credit/debit card details have been submitted to us and your credit/debit card company has approved the payment, your payment will be processed. Your order will be shipped once your payment has been authorised.

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Free Wig Lift Comb with every wig bought